Tradestation Data Download Query

[BlueHorseshoe 10]

Hello,

 

I'm having lots of difficulties downloading data into TradeStation recently.

 

When I try and download anything more than about 500 bars of tick data the chart goes into 'waiting for data . . .' mode. There is never any opportunity to schedule the download, and the data request doesn't appear in the download scheduler.

 

When I then try and do anything else the whole platform freezes up completely, and requires a full restart of the computer before it will load again.

 

Does anyone have any suggestions as to what may be causing this and how I can resolve it?

 

Many thanks,

 

BlueHorseshoe

[trade-samarai 10]

Did you attempt to download data after regular market hours?

 

Also, it is possible your platform is set to retrieve data after-hours, rather than immediately.

[onesmith 10]

Here's the steps that will refresh the areas that could be corrupted. Database. Download Scheduler settings. Single instances of Chart Objects.

 

1) View, Chart Analysis Preferences

data tab, checkmark show download scheduler request

 

2) File, Preferences, Desktop

desktop tab, checkmark open a new desktop on startup.

 

3) Close TS and reboot

 

4) Delete the Cache and TCache sub-folders within the TS\program\ directory

 

5) Start TS but do not open your old desktops and workspaces. Instead create a new chart. Specify 1 tick interval, 6 months back, for an actively traded symbol like @ES because it's a huge ammount of data that's big enough to trigger a download scheduler event. This first time (only on this first event) .. you will see an auxillary popup window where you must specify the data be downloaded ASAP and checkmark a box that says Set Default. The inability to set this directly via step 1 above makes it difficult to get this set correctly.

 

6) Close TS and reboot.

 

7) Manually backup everything by copying the TS directory and all it's files to an external drive.

 

8) Open TS and open your old workspaces. They have not been refreshed but you just created a backup. It is unlikely there's anything in these objects that caused your problems. If a few charts are corrupted then delete those charts, save the workspaces, exit, reboot and create a backup. If the freezing problems reoccur delete the TS directory and copy your backup to that location. Worst case, uninstall, then reinstall, then immediately create a backup thus lessening severity of future worst case.