Jump to content

Welcome to the new Traders Laboratory! Please bear with us as we finish the migration over the next few days. If you find any issues, want to leave feedback, get in touch with us, or offer suggestions please post to the Support forum here.

  • Welcome Guests

    Welcome. You are currently viewing the forum as a guest which does not give you access to all the great features at Traders Laboratory such as interacting with members, access to all forums, downloading attachments, and eligibility to win free giveaways. Registration is fast, simple and absolutely free. Create a FREE Traders Laboratory account here.

Moyyim

Major Problem with OEC Today

Recommended Posts

Yes,

 

For the last half hour, I have been unable to maintain connection with the brokerage. Fortunately I have no positions on, however this is the last in a series of problems (for me).

 

My experience is simply that these folks are not motivated to maintain the business....my reports of difficulties get kicked to the next person who makes some lame excuse (we cannot find a problem in our logs and we have no report of problems like yours)....

 

I think I have given OEC plenty of opportunity to get their act together. This has been happening over a period of about 6 months.....so I will remove the account now. Too bad

 

Good luck everyone

Steve

Share this post


Link to post
Share on other sites

OK so now (almost an hour later) I have established connection to the brokerage software

 

I am able to connect to the website however when trying to connect via phone to customer service all I get is a busy signal.

 

I think that about covers it..

 

Naturally I won't be trading through this broker again

Share this post


Link to post
Share on other sites

Steve46: please could you tell me if I can trust trade position window in Sierra Chart, which does not show any waiting orders in spite of I have one there during OEC´s problem...i can not called them, same problem as you have..i am very worried

Share this post


Link to post
Share on other sites

Hello

 

Sorry but I did not see your post until just a short while ago.

 

I was able to contact OEC by phone just now...You should be able to verify your position and close any open orders....

 

I suggest you verify your order status ASAP

 

Good luck

Steve

Share this post


Link to post
Share on other sites

I saw that mess today. I just use them for data. Would never put my cash at risk here. Someone in the technology ranks at this place needs their cage rattled. There has been quite a few major probs over the last several months that presumably has cost them dearly. Hope you all could get out of your positions safely. Doesn't Schwab own them now??

Share this post


Link to post
Share on other sites

Yeah that outage was not fun at all. That was a bad one for sure.

 

I saw that mess today. I just use them for data. Would never put my cash at risk here. Someone in the technology ranks at this place needs their cage rattled. There has been quite a few major probs over the last several months that presumably has cost them dearly. Hope you all could get out of your positions safely. Doesn't Schwab own them now??

 

What major probs over the last several months are you referring to? I have not had an issue prior to the outage this week. As a matter of fact on ET we were talking about how long it has been since an issue.

 

Guess this was a bad week as Think or Swim / TD Ameritrade was down today.

 

And yes, Schwab now owns Options Xpress which bought OEC.

Share this post


Link to post
Share on other sites
Yeah that outage was not fun at all. That was a bad one for sure.

 

 

 

What major probs over the last several months are you referring to? I have not had an issue prior to the outage this week. As a matter of fact on ET we were talking about how long it has been since an issue.

 

Guess this was a bad week as Think or Swim / TD Ameritrade was down today.

 

And yes, Schwab now owns Options Xpress which bought OEC.

 

brownsfan019 - you seem to be 'associated' with them so:

Their data feed sucks, I am moving my account even though I will have to trade through NT (I prefer SC). Yes I am far away from their servers but I do not have such bad delays with other providers (TT, CQG- is the best).

So I recommend to anyone reading this to walk away = do not let poor offering spoil your trading. You need to trust your data and platform; do you trust OEC data feed ? ASK yourself this question.

Share this post


Link to post
Share on other sites
brownsfan019 - you seem to be 'associated' with them so:

Their data feed sucks, I am moving my account even though I will have to trade through NT (I prefer SC). Yes I am far away from their servers but I do not have such bad delays with other providers (TT, CQG- is the best).

So I recommend to anyone reading this to walk away = do not let poor offering spoil your trading. You need to trust your data and platform; do you trust OEC data feed ? ASK yourself this question.

 

Just for what it's worth, I have been using OEC for a few years and have had no problems...

Share this post


Link to post
Share on other sites

I´ve been noticing several problems for half a year.

 

E.g. on Friday 7th October, US time 14:10 - 14:56 I miss data for RLM-MZ1 (emini Russell 2000) How about you? I also have lost connection during the day and friday´s problem isn not the only one.

 

Does anybody write them, ask some questions about that? What is the replay, if so?

Share this post


Link to post
Share on other sites

To the previous poster in answer to your question

 

I did ask about the "outage"....the person (customer service rep) I spoke to was NOT willing to go into detail. When asked about the recent problem all that he would say was that it was an "Internet outage"? At the end of our brief conversation the gentleman suggested that I keep the 24 hour number at hand "just in case".....(that inspires confidence doesn't it).

Share this post


Link to post
Share on other sites
brownsfan019 - you seem to be 'associated' with them so:

Their data feed sucks, I am moving my account even though I will have to trade through NT (I prefer SC). Yes I am far away from their servers but I do not have such bad delays with other providers (TT, CQG- is the best).

So I recommend to anyone reading this to walk away = do not let poor offering spoil your trading. You need to trust your data and platform; do you trust OEC data feed ? ASK yourself this question.

 

we all know he gets a check from them every week. I pulled all my money out a while back after doing a little research and realizing there's been a lot of chatter about outages, the russian trader scam, and the failure to supervise. Good luck...I'm out.

Share this post


Link to post
Share on other sites

24 hour number is simply a trading number - all they'll confirm that is fine on their end.

If you do not do anything nothing will happen and they will happily ignore you. they(OptionXpress owing OEC) are too big for customers like us.

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Topics

  • Posts

    • Date: 22nd November 2024.   BTC flirts with $100K, Stocks higher, Eurozone PMI signals recession risk.   Asia & European Sessions:   Geopolitical risks are back in the spotlight on fears of escalation in the Ukraine-Russia after Russia reportedly used a new ICBM to retaliate against Ukraine’s use of US and UK made missiles to attack inside Russia. The markets continue to assess the election results as President-elect Trump fills in his cabinet choices, with the key Treasury Secretary spot still open. The Fed’s rate path continues to be debated with a -25 bp December cut seen as 50-50. Earnings season is coming to an end after mixed reports, though AI remains a major driver. Profit taking and rebalancing into year-end are adding to gyrations too. Wall Street rallied, led by the Dow’s 1.06% broadbased pop. The S&P500 advanced 0.53% and the NASDAQ inched up 0.03%. Asian stocks rose after  Nvidia’s rally. Nikkei added 1% to 38,415.32 after the Tokyo inflation data slowed to 2.3% in October from 2.5% in the prior month, reaching its lowest level since January. The rally was also supported by chip-related stocks tracked Nvidia. Overnight-indexed swaps indicate that it’s certain the Reserve Bank of New Zealand will cut its policy rate by 50 basis points on Nov. 27, with a 22% chance of a 75 basis points reduction. European stocks futures climbed even though German Q3 GDP growth revised down to 0.1% q/q from the 0.2% q/q reported initially. Cryptocurrency market has gained approximately $1 trillion since Trump’s victory in the Nov. 5 election. Recent announcement for the SEC boosted cryptos. Chair Gary Gensler will step down on January 20, the day Trump is set to be inaugurated. Gensler has pushed for more protections for crypto investors. MicroStrategy Inc.’s plans to accelerate purchases of the token, and the debut of options on US Bitcoin ETFs also support this rally. Trump’s transition team has begun discussions on the possibility of creating a new White House position focused on digital asset policy.     Financial Markets Performance: The US Dollar recovered overnight and closed at 107.00. Bitcoin currently at 99,300,  flirting with a run toward the 100,000 level. The EURUSD drifts below 1.05, the GBPUSD dips to June’s bottom at 1.2570, while USDJPY rebounded to 154.94. The AUDNZD spiked to 2-year highs amid speculation the RBNZ will cut the official cash rate by more than 50 bps next week. Oil surged 2.12% to $70.46. Gold spiked to 2,697 after escalation alerts between Russia and Ukraine. Heightened geopolitical tensions drove investors toward safe-haven assets. Gold has surged by 30% this year. Haven demand balanced out the pressure from a strong USD following mixed US labor data. Silver rose 0.9% to 31.38, while palladium increased by 0.9% to 1,040.85 per ounce. Platinum remained unchanged. Always trade with strict risk management. Your capital is the single most important aspect of your trading business.   Please note that times displayed based on local time zone and are from time of writing this report.   Click HERE to access the full HFM Economic calendar.   Want to learn to trade and analyse the markets? Join our webinars and get analysis and trading ideas combined with better understanding of how markets work. Click HERE to register for FREE!   Click HERE to READ more Market news. Andria Pichidi HFMarkets Disclaimer: This material is provided as a general marketing communication for information purposes only and does not constitute an independent investment research. Nothing in this communication contains, or should be considered as containing, an investment advice or an investment recommendation or a solicitation for the purpose of buying or selling of any financial instrument. All information provided is gathered from reputable sources and any information containing an indication of past performance is not a guarantee or reliable indicator of future performance. Users acknowledge that any investment in FX and CFDs products is characterized by a certain degree of uncertainty and that any investment of this nature involves a high level of risk for which the users are solely responsible and liable. We assume no liability for any loss arising from any investment made based on the information provided in this communication. This communication must not be reproduced or further distributed without our prior written permission.
    • A few trending stocks at support BAM MNKD RBBN at https://stockconsultant.com/?MNKD
    • BMBL Bumble stock watch, pull back to 7.94 support area with high trade quality at https://stockconsultant.com/?BMBL
    • LUMN Lumen Technologies stock watch, pull back to 7.43 support area with bullish indicators at https://stockconsultant.com/?LUMN
×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.