Please Help!!: NinjaTrader/Gain - Missing Data

[Cory2679 11]

Hi,

 

I use NinjaTrader with the Gain data feed to monitor my spot forex charts.

 

Periodically, I'll open the charts and the last x number of hours of data is missing.

 

It doesn't happen very often...not even every week. However, it's still a nuisance. Plus, reloading NinjaTrader will not solve the problem...I just have to live with it.

 

I've attached two images...the first of the Ninja chart with the missing data, then another chart showing the data that is missing.

 

Has anyone else ever had this problem? Is there a solution?

 

Thanks,

 

Cory

Edited January 14, 2010 by Cory2679

[Cory2679 11]

After resetting my computer a couple times, this is the best I could get it.

 

It's "better" for trading since the most recent price action is visible, but it's still missing about 12 hours of data from a while back...

Edited January 14, 2010 by Cory2679

[thalestrader 14]

Try posting at Ninja support under the "connecting" forum:

 

NinjaTrader Support Forum

 

You might want to try to repair the database first: tools - Options - Misc - Repair database (you have to disconnect all connections first).

 

Best Wishes,

 

Thales

[Gabe2004 10]

After resetting my computer a couple times, this is the best I could get it.

 

It's "better" for trading since the most recent price action is visible, but it's still missing about 12 hours of data from a while back...

 

Does this happen always at the same hour?

 

Gabe

[johnjohn1hew 10]

Try Tools > Options > Misc. > Reset instruments or database. I had a problem connecting to zen-fire two days ago and i fixed it by resetting the database. Could work for you.

[Cory2679 11]

Thanks, everyone, for the replies...

 

Try posting at Ninja support under the "connecting" forum:

 

You might want to try to repair the database first: tools - Options - Misc - Repair database (you have to disconnect all connections first).

 

I have made a post over at that forum and am in conversation with one of the guys.

 

Repairing the database didn't help.

 

Does this happen always at the same hour?

 

Gabe

 

I don't think so, but ya know, I'm not 100% sure.

 

Try Tools > Options > Misc. > Reset instruments or database. I had a problem connecting to zen-fire two days ago and i fixed it by resetting the database. Could work for you.

 

Thanks, but it didn't help.

 

-----

 

Over at the Ninja forum, the guy had me disconnect and reset my modem and computer and everything...didn't help.

 

Now he's having me check my firewall/antivirus settings.

[Cory2679 11]

Well, it appears this may just be something I'l have to live with for the time being.

 

I wasn't able to find a solution via the NinjaTrader forum:

 

Please Help!!: NinjaTrader/Gain - Missing Data - NinjaTrader Support Forum

 

I anticipate getting a new computer and moving sometime in 2010, so maybe that will fix the problem.

 

It's REALLY rare that it happens, so I'm not too worried about going to the ends of the earth for a solution...

 

-Cory

[ekshay 10]

Hey Cory, Don't Panic.

 

All you need to do is right-click on the chart and "Reload Historical Data" [or press Ctrl+Shift+R].

 

Be warned that the exact time when this problem occurs, the Reloading option will be greyed. Just wait an hour, restart Ninja, and it should be available.

[Cory2679 11]

Well, as of this morning, the gap was still on my chart from yesterday's missing data, so I clicked "reload historical data" and the gap's gone!!

 

I do remember the option being greyed...I didn't realize you could wait and later it would be available.

 

Thanks so much for you help!!

 

-Cory

[zt379 10]

Well, as of this morning, the gap was still on my chart from yesterday's missing data, so I clicked "reload historical data" and the gap's gone!!

 

I do remember the option being greyed...I didn't realize you could wait and later it would be available.

 

Thanks so much for you help!!

 

-Cory

 

"reload historical data" will be greyed out when/if you are not connected.

(via File/Connect).

Connect first.

You can then select this option and the chart will be backfilled.

"Repair Data Base" should be done when not connected.

HTH