dlattl

24 hour number is simply a trading number - all they'll confirm that is fine on their end. If you do not do anything nothing will happen and they will happily ignore you. they(OptionXpress owing OEC) are too big for customers like us.

I do not know if one criteria is a good way of eliminating a product. I know that lots of bigger companies offer 'support' but it is hardly a solving-problems step. The support staff is not trained or knowledgeable enough to really address any real problems. They may advise on basic steps that's all. If that is what you after then it is a good way. With SierraCharts you 'talk' to the real developers through the support forum. Since they are very responsive it is probably a better arrangement than the phone support. As far a 'free' is concermed I wonder how much you paid for the software or you are paying in commissions?

brownsfan019 - you seem to be 'associated' with them so: Their data feed sucks, I am moving my account even though I will have to trade through NT (I prefer SC). Yes I am far away from their servers but I do not have such bad delays with other providers (TT, CQG- is the best). So I recommend to anyone reading this to walk away = do not let poor offering spoil your trading. You need to trust your data and platform; do you trust OEC data feed ? ASK yourself this question.

I have used SC for over a year now and agree with everyone's comments. I can code, ACSIL C++ version of SC, but it easier to test ideas with collection of studies that other Chart programs would not offer without heavy programming. For instance, I can overlay, do calculation (*/-+) on any exposed member of an indicator (called them subgraphs). For example you can subtract two averages and produce one line for clarity (when crosses zero - it is a crossover) in matter of seconds(for me- for you minutes:). Overlaying includes other time frame based charts (prices or indicators) and again without any programing. It is a very robust and reliable and fast product, much more than NT as it does not rely on .Net (except for one component but they are looking for alternatives) Support is great but can be very rude. The connectivity is good for most US based traders but lacks for the international traders. TT, Rithmic, OEC are covered. Still, I would love them to have CQG. I hope this helps.