Same problem here. I've been a long time user of Ultra and had signed up several years ago for lifetime data. I remember Steve telling me that he didn't know how many more years he would keep Ultra data going after moving to Breckenridge. When I noticed they were selling Ultra 11 last summer I went ahead and purchased it hoping it might have some new ideas but it would never run on my computer with Windows 7. Melinda kept replying to me that 'there were still bugs they were working on' and it would be fixed soon. I figure that software purchase has become a donation and expect it will never be fixed.
I was exporting some of the data daily to a Metastock system I was using but manually collecting the data is a real pain.
Steve was always available before a couple years ago. When Melinda started answering my emails instead of Steve I decided Steve must have sold the business, given it to someone else to run or is having health issues. I once complained to her that the data wasn't getting updated and she tried to tell me it was my computer after they caught it up again. I guess in September they just threw in the towel.
If they are out of business they should at least take down any ability to accept sales at the website and make mention of any problems with continuing the business.